Pub Sport Services Ltd Customer Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
Contact Details
Telephone - 07446910756 / 07450785279
Email - pubsportservices@gmail.com
What information we collect, use, and why We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits) We collect or use the following information for service updates or marketing purposes: • Names and contact details
- Addresses
- Location data
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Purchase or service history
Lawful bases and data protection rights
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Legitimate interests – we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect demographic information from users of our website which allows us to perform marketing analysis, such as engagement rate and traffic acquisition. This analysis forms part of our marketing which helps our business to grow. This in turn will benefit our customers.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from We collect personal information from our customers through our website at the point of transaction. Information is also collected from abandoned carts.
How long we keep information
We keep personal information for as long is necessary to complete a transaction. This includes sharing names and postal addresses, and sometimes email addresses with Royal Mail.
Hard copies of customer orders are printed to assist with processing and these are destroyed on a weekly basis.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
Data processors
Stripe Payments UK - We use Stripe to process our payments from customers. They process some personal information to help deliver our Services. Stripe may also use some of this data to improve their services across all merchants. Stripe's privacy policy can be found here - https://stripe.com/gb/privacy
Snipcart - Snipcart provides a full shopping cart experience for our website, including inventory management, shipping, and abandoned cart recovery. A link to Snipcart's privacy policy can be found here - https://snipcart.com/terms-of-service
Google Analytics - We use Google Analytics, a web analytics service provided by Google LLC, to monitor and analyse traffic to our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to arriving. We use this information to improve our website and better understand our audience.
Google Analytics collects only anonymous data – it does not identify you personally. The data collected includes your approximate location (based on your IP address), device and browser information, pages visited, and time spent on the site. We have enabled IP anonymisation, meaning your full IP address is never stored by Google.
Google Analytics only runs on our website if you accept cookies when prompted. You can withdraw your consent at any time by clearing your browser's local storage or using your browser's privacy controls. You can also opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.
For more information on how Google uses data collected through our website, please visit https://policies.google.com/privacy.
Others we share personal information with
- Professional or legal advisors
- Financial or fraud investigation authorities
- Organisations we're legally obliged to share personal information with
- Suppliers and service providers
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
13th March 2026